Shipping & Returns
Shipping Policy
Standard Inventory Items: For items in sufficient stock, we guarantee shipment from our US warehouse within three (3) business days of order placement.
Pre-Order Items: Pre-ordered items will ship from our US warehouse within the timeframe specified on the product page at the time of your order.
Return & Exchange Policy
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Contact Customer Service
Please specify the reason for your return or exchange (e.g., damaged item, missing parts, or incorrect item received). Our customer service team will guide you through the next steps.
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Returning the Item
Please use the original packaging or a sturdy cardboard box to ensure the item remains safe during transit.Wrap the branches and leaves of the artificial plant in bubble wrap to prevent deformation caused by compression.Affix the provided label to the outside of the package and drop it off at the designated courier location (UPS/FedEx).
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Refund Processing
1. Currently, we only accept returns for orders shipped to the contiguous United States (international returns are not supported at this time).
2. We accept returns if you are not satisfied with the product after unboxing, assembling, and inspecting it; however, the item must be returned within 30 days of receipt and must remain in brand-new, unused, and resalable condition.
3. Shipping costs will be determined based on the specific reason for the return and Amazon's policies; details will be discussed on a case-by-case basis.
*Refunds will be issued to the original payment method within 7 business days of the warehouse receiving the returned item.